Our 30-Day Happy-Cat Guarantee We want you (and your cat) to love FloppyFish. If you're not happy within 30 days of delivery, email us at support@getfloppyfish.com and we'll make it right with a replacement or full refund.

How to start a return/refund Email support@getfloppyfish.com with your order number and the reason. We'll respond within 1–2 business days with next steps. You do not always need to ship the item back — we'll let you know.

Refunds Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Damaged, defective, or wrong item If your item arrives damaged, defective, or incorrect, email support@getfloppyfish.com within 30 days with a photo and your order number — we'll send a free replacement or full refund, no return needed.

Non-returnable For hygiene reasons we can't accept returns of used items unless they're defective. Items must be requested within the 30-day window.

Late or missing refunds If you haven't received an approved refund after 10 business days,  email support@getfloppyfish.com and we'll follow up.